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Marketplace Return Policy

Overview

Our Marketplace is a community-driven curated secondhand platform to buy and sell your new or gently used high-end collectible EDC gear. Our goal is to provide a trusted, safe place with a hassle-free, transparent experience.

For international orders, please be aware of your own local laws! We are not responsible for any loss due to confiscated packages by customs in your country. Prior to purchasing, please do your own research on customs, prohibited items, restrictions and limited delivery locations via your shipping method. You can also refer to our Terms of Service for more information.

Marketplace Returns

We'll do our best to describe and show each Marketplace item as accurately as possible. If for any reason you are unhappy with your purchase, we offer free domestic shipping on returns within 7 days of the original shipment date.

All returned item(s) should be in its original condition as listed on the product page with all its original contents. We have the right to refuse a refund if the returned item(s) show additional wear than previously noted. 

Refunds and exchanges will not include the shipment cost of the original order. We do not assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery being provided to us.

Lastly, please use appropriate packaging material when shipping items back to us. We are not responsible for any damages to the items during shipment and may refuse the return when the items arrive damaged to us.

To start the process, please email hi@urbanedcsupply.com and mention that it's a Marketplace item.

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