At Urban EDC Supply, we stand by each product that we sell. We work closely with the designers and makers to ensure a high level of quality control. Each item we receive is carefully inspected for any functional defects before they are put into our warehouse. We are committed to bringing you only the highest quality products.
Minor cosmetic defects in the surface and/or finish should be expected. Minor nicks and scratches are common when working with leather and soft metals like aluminum, brass, and copper. Because many of the items we sell are handmade, they go through dozens of handling steps, increasing the likelihood of minor cosmetic imperfections. But as you use your tools, you'll barely notice them as you develop your own patina over time!
We also do our best to communicate any potential confusion in the product descriptions. They are constantly updated based on feedback from our customers. Please read through them carefully before making your purchase decision.
If for any reason you are unhappy with your purchase, we're pleased to offer free domestic shipping on returns or exchanges within 30 days of the original shipment date for items still in new/unused condition.
This means that the original packaging is unopened with all its original contents included, with no visible signs of wear and tear on the items, and its packaging.
Refunds and exchanges will not include the shipment cost of the original order. Lastly, we do not assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery being provided to us.
To start the process, please email firstname.lastname@example.org and we'll get the process rolling. Our address is 435 23rd Street Unit #11, San Francisco, CA 94107.
Please note that we have a separate Return Policy for our Marketplace items, and any orders from our Last Call are final sale.