At Urban EDC Supply, we stand by each product that we sell. Each item we receive is carefully inspected for any functional defects before they are put into our warehouse. We are committed to bringing you only the highest quality products.
Minor cosmetic defects in the surface and/or finish should be expected. Minor nicks and scratches are common when working with leather and soft metals like aluminum, brass, and copper. Because many of the items we sell are handmade, they go through dozens of handling steps, increasing the likelihood of minor cosmetic imperfections. But as you use your tools, you'll barely notice them as you develop your own patina over time!
We also do our best to communicate any potential confusions in the product descriptions. They are constantly updated based on feedback from our customers. Please read through them carefully before making your purchase decision.
If for any reason you are unhappy with your purchase, we will gladly accept returns or exchanges within 30 days of the original shipment date with no restocking fees. To start the process, just email firstname.lastname@example.org and we'll get the process rolling.
We might ask you why you're returning the item, but we do this so that we can gain valuable insights from our customers. We're constantly striving to provide the best discovery and shopping experience possible and your feedback will help us tremendously.
During the holiday season, we offer an extended return policy that runs from November 15 through January 15. :)
Please remember that items being returned or exchanged must be in new/unused condition. Refunds and exchanges will not include the shipment cost of the original order. We are not able to provide return packaging or associated shipping costs with your returns. Lastly, we do not assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery being provided to us.