At Urban EDC Supply, we stand by each product that we sell. Each item we receive is carefully inspected for any functional defects before they are put into our warehouse. We are committed to bringing you only the highest quality products.
Minor cosmetic defects in the surface and/or finish should be expected. Minor nicks and scratches are common when working with leather and soft metals like aluminum, brass, and copper. Because many of the items we sell are handmade, they go through dozens of handling steps, increasing the likelihood of minor cosmetic imperfections. But as you use your tools, you'll barely notice them as you develop your own patina over time!
We also do our best to communicate any potential confusions in the product descriptions. They are constantly updated based on feedback from our customers. Please read through them carefully before making your purchase decision.
Having said that, we want you to shop with confidence. We offer a 30-Day Money Back Guarantee on all purchases with no restocking fee.
If for any reason you are unhappy with your purchase, we will gladly accept returns within 30 days of the original shipment date. Item must be in new, unused condition.
We may ask you why you're returning the item, but this is simply so that we can update the product description for others making a similar purchase decision.
If you would like to process a return, no problem! Just email email@example.com and we'll get the process rolling.
Please note that we cannot assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to us.