At Urban EDC, we stand by each EDC accessory and pocket tool product that we sell. We work closely with the designers and makers to ensure a high level of quality control. We are committed to bringing you only the highest quality everyday carry gear.
Minor cosmetic defects and/or variations in the surface and/or finish should be expected. Minor nicks and scratches are common when working with leather and soft metals like aluminum, brass, and copper. Because many of the items we sell are handmade, they go through dozens of handling steps, increasing the likelihood of minor cosmetic imperfections. But as you use your EDC tools, you'll barely notice them as they develop their own patina over time!
We also do our best to communicate any potential confusion in the product descriptions. They are constantly updated based on feedback from our customers. Please read through them carefully before making your purchase decision.
If for any reason you are unhappy with your purchase, we offer returns or exchanges within 30 days of the original shipment date for items still in new/unused condition with the exception of Marketplace items, which have a 7-day return window.
For Last Call items, your purchase is final sale.
For all items being exchanged / returned, the original packaging must be unopened with all its original contents included, with no visible signs of wear and tear on the items, and its packaging. For example, if you ship us back a knife with signs of wear on the clip, we will not be able to accept the item.
Please expect a 7-10 business day window for returns to be processed. This is after the returned item is received by our warehouse. Please keep in mind that returns come in with all other mail and packages, and are sorted as such. Thanks in advance for you patience! If you have any questions along the way, don’t hesitate to reach out to us.
For domestic customers, returns for store credit and exchanges are free. However, there is a flat $5 restocking fee deducted from refunds to the original payment method. Refunds and exchanges will not include the shipment cost of the original order. We do not assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery being provided to us. International customers will need to pay for their own shipping costs back to us.
Lastly, please use appropriate packaging material when shipping items back to us. We are not responsible for any damages to the items during shipment and may refuse the return when the items arrive damaged to us.
If you have any questions, please reach out to us at firstname.lastname@example.org or you can text us directly at 415-936-0479.
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