We do our very best to ship out all orders placed before 7am Pacific Time on the same day, however this is not a guarantee; factors such as order volume (holidays, for example, and limited resources due to the pandemic) can attribute to order processing time. Currently, we are experiencing longer lead times in order fulfillment due to the surge in demand. We ship on a first-in, first-out basis.
Please note that once your order leaves our warehouse, we cannot change or modify your order. If you encounter any issues with your shipment such as delays, you should contact your shipping vendor directly. Unfortunately, we have absolutely no control over your package delivery once it's in the hands of shipping vendors and cannot guarantee delivery times.
We do not ship on Saturdays, Sundays, or federal US holidays. Other limited circumstances may also impact shipping times such as address confirmation (please be mindful of inputting your address correctly), combining orders, etc.
You can use our handy Tracking Portal to see the latest updates with your package.
We offer free shipping on any order $100 and above within the United States. :) You can specify your shipping preference during checkout. We ship from our warehouse located just south of San Francisco, California.
International orders are subject to additional wait times due to processing customs information (such as EEIs via Fedex) at the time of order.
We ship anywhere in the world through the United States Postal Service (USPS) or Fedex, which we recommend over USPS due to its speed and reliability.
Please be aware of your own local laws! We are not responsible for any loss due to confiscated packages by customs in your country. Prior to purchasing, please do your own research on customs, prohibited items, restrictions and limited delivery locations via your shipping method. You can also refer to our Terms of Service for more information.
Also, international customers are responsible for all additional customs/brokerage charges. Please note that we cannot under declare the value of the packages or mark them as anything but merchandise. The value on customs forms will match the amount on your invoice.
Additionally, if items are returned to us because of lack of adherence to local laws or failure to pay additional customs fees, these fees will be deducted from your refund when applicable.